Job summary
| Job category | Service (Retail / Entertainment / Beauty / Transportation)／Entertainment (Travel / Hotels / Bridal) |
|---|---|
| Industry | Consumer Services／ Restaurant / Hotel |
| Employment type | Contract |
| Position level | Staff / Member |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill |
Japanese （Conversation） English （Conversation） |
| Foreign language competence | |
| Working hours | Full Time |
Work details
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
What we need from you
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers • Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position
About interview
Liaison
IndonesiaBekasi/Cikarang Jl. Jababeka Raya Kav. A-2 Kawasan Industri Jababeka 1 Map
Name of person in charge of hiring：nugraha robby
Guest Service Agent - Japanese Speaking
Holiday Inn Cikarang Jababeka
Negotiable / Unpublished
