Job seeking

  • Locations

    BigLocations

    Indonesia

    Choose a area

  • Job category

    Job category

For Employers

  1. Job board for Japanese speakers
  2. Jakarta Job seeking
  3. Call Center Asst Manager - Leasing

Call Center Asst Manager - Leasing

10 〜 18 million Rp

  • RGF HR Agent
  • Location: Jakarta
  • Japanese level:None(+Studying) │Required length of experience:Uncategorized
  • Close
Date:2023/11/16~2024/05/14

Job summary

Job category Other/Other
Industry Other/
Employment type Uncategorized
Position level Other
Number of openings 1
Desired entry time -
Required language skill

English (Business)

Foreign language competence -
Working hours Others
Welfares / Leave systems

Work details

- Controlling daily call center operations (email responses from related departments, customer satisfaction, logbook) to create a harmonious working climate
- Analyzing customer satisfaction data results by links sent to customers and reporting to Management and presenting reports at monthly meetings
- Carry out follow-up actions related to the results of customer satisfaction feedback to the person in charge of the relevant department and ensure that the person in charge of the department has contacted customers regarding operational complaints
- Follow up with customers to ensure that the person in charge of the relevant department has contacted the customer regarding the complaint/input submitted.
- Maintain good cooperation between other departments to achieve the company's vision & mission by directing call center staff to coordinate and communicate customer requests to the person in charge of the relevant department.
- Analyzing employee performance on the Call Center team as reference material for improving future performance
- Other related tasks as assigned

-------------------------------------------

- Mengontrol operasional call center harian (respon email dari departemen terkait, kepuasan pelanggan, logbook) untuk menciptakan iklim kerja yang harmonis
- Menganalisa hasil data kepuasan pelanggan melalui link yang dikirimkan kepada pelanggan dan melaporkan kepada Manajemen serta mempresentasikan laporan pada rapat bulanan
- Melaksanakan tindak lanjut terkait hasil umpan balik kepuasan pelanggan kepada penanggung jawab departemen terkait dan memastikan bahwa penanggung jawab departemen telah menghubungi pelanggan terkait keluhan operasional
- Melakukan tindak lanjut kepada pelanggan untuk memastikan bahwa penanggung jawab departemen terkait telah menghubungi pelanggan terkait keluhan/masukan yang disampaikan.
- Menjaga kerjasama yang baik antar departemen lain untuk mencapai visi & misi perusahaan dengan mengarahkan staf call center untuk mengkoordinasikan dan mengkomunikasikan permintaan pelanggan kepada penanggung jawab departemen terkait.
- Menganalisa kinerja karyawan di tim Call Center sebagai bahan acuan untuk peningkatan kinerja di masa yang akan datang
- Tugas-tugas terkait lainnya yang ditugaskan

・Bachelors degree any major
・At least having total 6 years work experience include 2 years as call center leader.
・Strong understanding of required end-to-end operations including call center environment and service operations
・Computer literacy is essential, especially in MS Word, Excel, PowerPoint, Outlook. etc
・Excellent writing and verbal communication skills in English is a must
・Able to create and maintain all call center member work schedule.

-------------------------------------------

・Gelar sarjana dari semua jurusan
・Setidaknya memiliki pengalaman kerja selama 6 tahun, termasuk 2 tahun sebagai pemimpin call center.
・Pemahaman yang kuat tentang operasi end-to-end yang diperlukan termasuk lingkungan pusat panggilan dan operasi layanan
・Literasi komputer sangat dibutuhkan, terutama di MS Word, Excel, PowerPoint, Outlook. dll.
・Kemampuan menulis dan komunikasi verbal yang sangat baik dalam bahasa Inggris adalah suatu keharusan
・Mampu membuat dan mengelola jadwal kerja anggota call center.

About interview

Liaison

IndonesiaJakarta Map



Name of person in charge of hiring:

Call Center Asst Manager - Leasing

RGF HR Agent

10 〜 18 million Rp

Close

Company overview

RGF HR AgentCall Center Asst Manager - Leasing RGF HR AgentCall Center Asst Manager - Leasing

RGF HR Agent

Human Resources / Education / Consulting / Professional Services /Staffing / Recruiting

RGF (Recruit Global Family) is the overseas corporation of Recruit Holdings Co., Ltd., Japan's largest talent comprehensive service and information service group enterprise, has started for more than 50 years, based on excellent business philosophy and management experience. Transcend national borders, we will discover new opportunities and possibilities worldwide.
RGF HR Agent provides solid support for the hiring activities of companies and the job-hunting activities of applicants as a general HR service company.
We provide not only regular recruitment but also RPO (Recruitment Process Outsourcing), contracts and so on. We deliver comprehensive services that could only be offered by RECRUIT=RGF, which is number one in Japan in the field of talent introduction, temporary staffing and recruitment information advertising. Having thoroughly met the needs of leading companies in Japan, we will also provide our consummate, high-quality services overseas. RECRUIT=RGF, which is number one in Japan, will continue taking on the challenge of becoming number one in the world.

JAPAN: RGF HR Agent Japan (CDS)
Address: 東京都渋谷区広尾1-13-7恵比寿イーストビル2F
TEL (+81)3-6422-4400
Website: http://www.rgf-hragent.asia/en/japan

CHINA: RGF HR Agent (Shanghai)
Address: 上海市淮海中路8号 蘭生大厦9F
TEL (+86) 21 5331 8000
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Suzhou)
Address: 蘇州市工業園区蘇州大道西1号 世紀金融大厦1615室
TEL (+86) 512 6262 3595
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Beijing)
Address: 北京市朝陽区東三環中路39号建外SOHO,A座902室
TEL (+86) 10 5869 0121
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Tianjin)
Address: 天津市和平区南京路189号津汇広場一号楼1106单元
TEL (+86) 22 2331 1169
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Dalian)
Address: 大连市高新技术产业园区黄浦路537号(七贤路)泰德大厦811室
TEL (+86) 411 8445 7095
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Guangzhou)
Address: 广州市天河区林和西路161号 中泰国际广场A塔1309室
TEL (+86) 20 8527 4585
Website: http://www.rgf-hragent.asia/china

CHINA: RGF HR Agent (Shenzhen)
Address: 深圳市罗湖区嘉宾路2018号深华商业大厦2507室
TEL (+86) 755 8237 5208
Website: http://www.rgf-hragent.asia/china

HONGKONG: RGF HR Agent Hong Kong Limited
Address: Unit 2206, 22/F, Wu Chung House, 213 Queen’s Road East, Wan Chai, Hong Kong
TEL (+852) 2537 2557
Website: http://www.rgf-hragent.asia/en/hongkong

VIETNAM: RGF HR Agent Vietnam Co., Ltd.
Address: RM903 Central Plaza 17 Le Duan St., Dist 1 Ho Chi Minh City
TEL (+84) 8 3911 5800
Website: http://www.rgf-hragent.asia/en/vietnam

THAILAND: RGF HR Agent Recruitment (Thailand) Co., Ltd.
Address: 689 BHIRAJ TOWER at EmQuartier, 23rd Floor, Room No. 2304-2306 Sukhumvit Road, North Klongton Sub-District, Vadhana District, Bangkok 10110
TEL (+66)2-021-0333
Website: http://www.rgf-hragent.asia/thailand/

SINGAPORE: RGF HR Agent Singapore Pte. Ltd.
Address: 71 Robinson Road #05-04 Singapore 068895
TEL (+65) 6221 7437
Website: http://www.rgf-hr.com.sg/

INDIA: RGF Select India Private Limited
Address: 704-705-706, 7th Floor, Vatika City Point, MGRoad, Gurgaon 122002
TEL (+91)124 4139711
Website: http://www.rgf-hragent.asia/en/india

INDONESIA: PT. RGF Human Resources Agent Indonesia
Address: Jakarta Office: Graha Pratama, P1F (21F), Jl. M.T.Haryono Kav. 15, Jakarta 12810, Indonesia
TEL (+62) 21 8378 2866
Website: http://www.rgf-hragent.asia/en/indonesia

Company profile

...more(10jobs)

Sign up

※ A registration guide will be sent to the email address you provided

The registration guide has been emailed to you

views.customer_sign_up_modal_complete__visual_alt views.customer_sign_up_modal_complete__visual_alt

Member registration is uncompleted

You will receive the registration guide mail in a few minutes.
Enter the register page from the URL in the email within 24 hours.