Guest Service Staff for Hospitality Service

Job Description

'a. To do process checks in of guest in an efficient and friendly manner.
b. Assure that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
c. Do the reservation duties, receive reservation for accommodation, by phone and walk in reservation, changes and cancellations booking based on rule and regulation. Receive booking for meeting room from clients, either in person, online, fax or e-mail.
d. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.


'a. Age max 35 years old
b. Minimal education Senior high school preferable from Hotel and Tourism education
c. Experience minimal 1 year as a guest service or front office / reception at hotel or service apartment.
d. Able to speak and communicate in Japanese Language Proficiency Level 2
e. Able to speak English fluently
f. Able to read and write in Japanese Language
g. Possible to assist the guests in Japanese with the hospitality mind.
h. Preferable to operate OPERA system is advantage
i. Communicative
j. Self-confident person
k. Good Grooming


- Outgoing, strong personality, good communication and interpersonal

IndonesiaBekasi/Cikarang Map

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