Guest Relation Staff for Hospitality

Job Description

'a. To do process checks in of guest in an efficient and friendly manner.
b. Assure that guest is assigned type of room requested and the correct rate is charged. Issues correct keys to the guest.
c. Do the reservation duties, receive reservation for accommodation, by phone and walk in reservation, changes and cancellations booking based on rule and regulation. Receive booking for meeting room from clients, either in person, online, fax or e-mail.
d. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.


a. Female
b. Japanese Native
c. Single, Age below 30 years old
d. Minimal education from the university preferable from Hotel and Tourism education
e. Working Experience minimal 5 year.
f. Has experience in the same position as a guest Relation at hotel or service apartment minimal 1 year
g. Able to speak and communicate in English fluently
h. Can speak Bahasa is an advantage
i. Able to assist the guest in Japanese with hospitality mind
j. Good grooming


- Outgoing, strong personality, good communication and interpersonal

IndonesiaBekasi/Cikarang Map

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