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  1. Job board for Japanese speakers
  2. Bekasi/Cikarang Job seeking
  3. Guest Service Agent - Japanese Speaking

Guest Service Agent - Japanese Speaking

Negotiable / Unpublished

  • Holiday Inn Cikarang Jababeka
  • Location: Bekasi/Cikarang
  • Japanese level:Conversation │Required length of experience:Less than 1 year
  • Contract
  • Less than 1 year
Date:2019/10/10~2020/04/07

Job summary

Job category Service (Retail / Entertainment / Beauty / Transportation)/Entertainment (Travel / Hotels / Bridal)
Industry Consumer Services/ Restaurant / Hotel
Employment type Contract
Position level Staff / Member
Number of openings 1
Desired entry time -
Required language skill

Japanese (Conversation)

English (Conversation)

Foreign language competence
Working hours Full Time

Work details

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day
• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule

What we need from you
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers • Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position

About interview

Liaison

IndonesiaBekasi/Cikarang Jl. Jababeka Raya Kav. A-2 Kawasan Industri Jababeka 1 Map



Name of person in charge of hiring:nugraha robby

Guest Service Agent - Japanese Speaking

Holiday Inn Cikarang Jababeka

Negotiable / Unpublished

Company overview

Holiday Inn Cikarang JababekaGuest Service Agent - Japanese Speaking Holiday Inn Cikarang JababekaGuest Service Agent - Japanese Speaking

Holiday Inn Cikarang Jababeka

Other /Other

Holiday Inn Cikarang Jababeka - Four Star Hotel, with 176 spacious and well-appointed rooms, International Restaurant, Specialty Restaurant, Bar & Lounge, Spa & Fitness Center, Meeting Rooms and Business Center.

Company profile

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