Customer Service Staff - Trading

- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Prepare and distribute customer activity reports
- Maintain customer databases
- Manage administration
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process

・Education min. Diploma / equivalent / higher
・Experienced in working with customer support, Administration, e-commerce, or purchasing
・Strong “Detail” oriented, Positive attitude & language, self-motivated
・Ability to stay calm when customers are stressed / upset
・Good computer literacy (Ms. Office)
・Good & clear communication (English speaking)
・Problem-solving skill,
・Empathy & patience, Confidence & Adaptability, Desire to learn
・A willingness to go to extra mile
・Good telephony manner

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Name of person in charge of hiring：