Helpdesk Leader for IT Consultancy Company

Resposibilities :
• Active leadership role supporting the day-to-day activities of the service desk
• Use knowledge bases to diagnose and solve problems or properly escalate
• Use strong technical knowledge and experience in the areas of problem determination, creative solutions, and analysis
• Identify opportunity for and implement process improvements
• Responsible for proper escalation, performing root cause analysis, and resolving high level problems
• Responsible for Team communications and updates


Requirements :
• Minimum graduated from reputable university, Bachelor Degree in Information Technology, Engineering, Business or Science. Master Degree (S2) will be more preferable
• Have good communication, interpersonal skill, and english proficient (written and oral)
• Have good MS Office skill sets
• Well undertanding about PC, Printer, Network, and etc


Desirable Experiences :
• Minimum 2 years experience as Helpdesk leader
• 3 - 5 years total working experience in the same field

Desirable Character :
Intelligent, open minded, willing to learn, cooperative

For interested parties, please do not hesitate to send your updated CV to marchelia@rgf-hragent.asia

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