Customer Service Manager - E-commerce

[Job Description]

- Develop and maintain qualified service procedures, workflow, policies and standard of operation in CS department

- Take advanced troubleshooting for Customer’s issues without any delay

- Compile and analyze accurate and quality detail reports to Management

- Put high priority of customer’s feedback and recommend changes and solutions to other departments to meet Customer’s satisfaction 

- Manage, monitor & training subordinate staffs in perform daily job tasks

- Keep accurate records and documents of customer service actions and discussions

- Set a clear KPI target and develop strategies to achieve within short period 

- willing to work in irregular hours if needed including weekend and public holiday



[Requirement]

- Have a least 2 years in Asst. Manager/Manager Level and 5 years front-line working experience

- Extensive knowledge of Customer Service department processes (software, database, tools, etc)

- Strategic thinker & multitasking experiences

- Excellent MS Office & presentation skills

- Good command of written and spoken English

Submit your updated CV to herwinda@rgf-hragent.asia

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