Help Desk - Telecommunication (Fiber Optics)

<Job Responsibilities>
- Receive Invoices from Vendors and create a digital log of such inward of invoices
- Create/finalize check list after discussion with Finance and Project.
- Check for accuracy and completeness of the documents as per the check list.
- Write to Vendors for additional information/document for meeting the checklist.
- Follow up with Project team for the approval/signoff, Pre ATP, UAT, work completion signoffs on cases where required.
- Ensure that vendors fulfill their contractual obligations as per PO/Project timelines.
- To be able to calculate delays and corresponding penalties before sending the invoices for payment.
- To respond to vendors for their email complaints or talk to Vendors over the phone and resolve their queries in the given TAT.
- To create Dashboard for given KPI, receipt of invoices, due, Overdue and escalate the issue in timely manner so that Vendor payments are made in timely manner.
- Take Acknowledgement and email confirmations from Vendors for various compliances before payments are made.
- To seek feedback from Vendor on Satisfaction Survey.
- Resolve Vendor issues with respect to Payments and Invoices
- Direct questions to the right department when asked by Vendors
- Ensure Vendor satisfaction
- Manage all administrative duties around vendors Invoices/payments.
- Maintain accurate records of interactions with vendors and recurring vendors problems
- Follow up with vendors as needed to ensure any problems are resolved
- Be able to respond and reply (email) to vendors in professional and acceptable manner acknowledging the concern, assigning a TT number and giving tentative timelines for the resolution.
- Ability to listen understand problem of the Vendor.

<Necessary Skill / Experience >
・Have minimum 1 year experience as Help Desk (vendor handling) from Teleco company
・Business English skill
・Able to multitask, analytical, problem-solving and Interactive skills.
・Willing to f2f meeting with vendors

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