Service Engineer - Instrumentation

<Job Responsibilities>
- Installation and getting the final acceptance from the customer
- Maintenance of the installed base
- Keep the demo equipment fully operational
- Provide customer service for all instrumentation
- Perform field service for installations and repair
- Train customers on software and hardware of instrument
- Perform upgrades, modification relocation of instruments
- Handle in-house customer repairs
- Promote service replacement parts, service contracts
- Support sales team for site survey of company & competitor install base
- Prepare quotations for service issue when system out of warranty, for parts and service contract
- Ensure that the customer received all the information as requested
- Report to the management for any problems
- Write trouble-shooting note
- Get acceptation documents for final payment
- Provide help to the sales coordinator to collect the remaining fund
- Cost reduction by optimizing travel itinerary, and time reduction for installation and repair
- Assist the dept to follow local installation process for all new system and for all product lines, until full acceptance of the system by customer
- Participation on request to technical seminars or shows
- Other duties as assigned

<Necessary Skill / Experience >
・Bachelor's degree in Electrical/Mechanical/Instrumentation Engineering, or Physics
・Business English proficiency
・Min. 2 years as Service Engineer in instrumentation industry for medical segment
・Own SIM A
・Proficient with MS Office
・Good communication skill and presentation skill, good work ethics

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