仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | IT、通信、インターネット／ インターネットサービス |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
[Job Description]
- Develop and maintain qualified service procedures, workflow, policies and standard of operation in CS department
- Take advanced troubleshooting for Customer’s issues without any delay
- Compile and analyze accurate and quality detail reports to Management
- Put high priority of customer’s feedback and recommend changes and solutions to other departments to meet Customer’s satisfaction
- Manage, monitor & training subordinate staffs in perform daily job tasks
- Keep accurate records and documents of customer service actions and discussions
- Set a clear KPI target and develop strategies to achieve within short period
- willing to work in irregular hours if needed including weekend and public holiday
[Requirement]
- Have a least 2 years in Asst. Manager/Manager Level and 5 years front-line working experience
- Extensive knowledge of Customer Service department processes (software, database, tools, etc)
- Strategic thinker & multitasking experiences
- Excellent MS Office & presentation skills
- Good command of written and spoken English
Submit your updated CV to herwinda@rgf-hragent.asia
面接について
連絡先
Customer Service Manager - E-commerce
RGFタレントソリューションズ株式会社
15 〜 25 million Rp
