仕事概要
| 職種 | 営業、事務、企画、物流系／コールセンター、カスタマーサポート |
|---|---|
| 業種 | その他／ その他 |
| 雇用形態 | 未分類 |
| ポジションレベル | 本部長/経営層レベル |
| 募集人数 | 1名 |
| 希望入社時期 | - |
| 必須語学力 | |
| 活かせる語学 | - |
| 勤務時間 | その他 |
| 福利厚生・休暇 |
仕事詳細
Additional Job Information
'- Call Centre Management (manage call centre activity, reporting, dealer coordination for improvement)
- Handling customer complaint (drive and support dealer to provide solution in maximun 7 days, coordinate with part logistic for parts support)
- Follow up fo JP Power Survey (SOP refreshment to dealer, communication with JD Power)
- CSI Score Report and Analysis
- Customer Satisfaction Planning Program
- Related experience in automotive industry (passenger car) is preferable or industry with product handling not service
- Customer service
- Customer complaint
- JD Power Survey -CSI Score report
- Customer Satisfaction Planning & SOP
- Willing to have frequent business trip.
- English active
- Have experiences in Japanese car distributor
- Good analytical thinking, strong personality, flexible, good communication and interpersonal skills
面接について
連絡先
Customer Satisfaction Section Head
RGFタレントソリューションズ株式会社
10 〜 14 million Rp
