International Freight Service Manager - Logistic Service Company

Resposibilities

- Responsible for delivering the company commitment to customers, meeting day to day operations requirements of the customers. 

- Manages a team of customer service staff to achieve excellent customer service satisfaction through defined and agreed processes levels.

- Responsible for respective line of business budgeting, periodic account variance reporting and account profitability. 

- The position involves planning and implementing an effective company’s Customer Service strategy with emphasis on profitability, customer base expansion and business growth.

- Plan and implement an effective customer service strategy with emphasis on profitability, customer base expansion and business growth.

- Establish appropriate systems for customer services performance management.

- Develop a customer contact plan to ensure regular, consistent and effective liaison with customer to review KPI and potential business opportunities.

- Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer satisfaction.

- Ensure prompt response to Customer queries/complaints. 

- Ensure proper processes and audit measures are established to support and meet customers’ requirements at agreed level. 

- Ensure management reports are timely and accurate; Lead and follow up on Audit issues to ensure compliance.

- Periodic review of costs and revenue, conduct benchmarking exercises and ensure the company continues to be competitive in the market place.

- Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of customer services objectives, purposes and achievements.



Requirements

* 10 or more years experiences of Logistics experience with skills in freight forwarding, customer services, order management, planning and optimization, and information technology application to logistics. 

* Agile and flexible in thinking and cutting solutions, strong project management skills and ability to manage multiple projects simultaneously to meet tight deadlines

* Has strong understanding about Finance specially for profit and loss

* Equip excellent computer skills, including spreadsheet and database proficiency.  

* Strong in Export & Import procedure and Custom/Clearance

* Good communication in English in Business Level ( oral & Written)

* Having wide networking



Desirable Experiences

* Experienced in MNC company

* Has background in Industrial Engineer or supply chain management



Desirable Character

* Strong Leadership and managerial skill

* Client oriented

* Mingle but still Firm

* Good Listener

* Initiative and proactive

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