Business Relation Officer - IT Consultancy Company

Job Description
Resposibilities :
• Manage customer relationship with understanding, defining, and supporting inter-business activities of customer in order to achieve customer satisfaction and Division's objectives.
• Prepare, and conduct service review including SLA review with customer and control next action plan.
• Receive customer complain and ensure the action plan is conducted to resolve complain.
• Support in monthly report checklist development for each month

Requirements :
• Minimum graduated from reputable university, Bachelor Degree in Information Technology, Engineering, Business or Science
• Minimum 5 years experience as IT Business Relation/ IT Presales/ IT Business Analyst
• Required skills : Account Management, Business Communication, Analytical Thinking, Logical Structure, Customer Satisfaction, Management, Business Relation Management, Business Proposal, Bidding Management.
• Have good communication, interpersonal skill, and english proficient (written and oral)
• Have good MS Office skill sets

Desirable Experiences :
• Minimum 5 years experience as IT Business Relation/ IT Presales/ IT Business Analyst

Desirable Character :
• Open Minded
• Energetic
• Willing to learn

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