Job summary
| Job category | Sales / Clerical / Planning / Logistics／Call Center / Customer Support |
|---|---|
| Industry | Other／ Other |
| Employment type | Uncategorized |
| Position level | Director or Above |
| Number of openings | 1 |
| Desired entry time | - |
| Required language skill | |
| Foreign language competence | - |
| Working hours | Others |
| Welfares / Leave systems |
Work details
Additional Job Information
'- Call Centre Management (manage call centre activity, reporting, dealer coordination for improvement)
- Handling customer complaint (drive and support dealer to provide solution in maximun 7 days, coordinate with part logistic for parts support)
- Follow up fo JP Power Survey (SOP refreshment to dealer, communication with JD Power)
- CSI Score Report and Analysis
- Customer Satisfaction Planning Program
- Related experience in automotive industry (passenger car) is preferable or industry with product handling not service
- Customer service
- Customer complaint
- JD Power Survey -CSI Score report
- Customer Satisfaction Planning & SOP
- Willing to have frequent business trip.
- English active
- Have experiences in Japanese car distributor
- Good analytical thinking, strong personality, flexible, good communication and interpersonal skills
About interview
Liaison
Customer Satisfaction Section Head
RGF HR Agent
10 〜 14 million Rp
