Technical Service Manager Japanese Speaker - Printer Principle

Position Name: Technical Service Manager - Printer Principle
Work Location: Sunter, Jakarta Utara
Reporting Line: Japanese Manager

[Job Description]

- Manage and execute the customer service strategy

- Provide high-quality technical services both for software and hardware to customers, partners dealer, and other engineers

- Provide support to customer by answering calls, replying to emails and on-site support with necessary, with a focus on high quality, accuracy and customer satisfaction

- Analyze and clarify customer queries through troubleshooting and researching existing knowledge base article/known issues.

- Provide report to management after services

-  Provide product training to agents and customer base on schedule

-  Manage and making plan for technical support department

-  Communicate with Head Quarter in Japan



[Requirement]

- Male Minimum 36 years old

- Candidate at least a Bachelor Degree Electrical or Computer Engineering

- Minimum 5 years experiences as Technical Manager or Assistant Manager or Supervisor

- Having experience in digital printing company will be advantage

- Preferably manager specialized in Engineering, Customer Service Head, Mechanical or equivalent

- Computer literate is must

- Japanese speaker with minimum JLPT N3 certificate

- Hardworking person, energetic, discipline, honest and responsible

- Great analytical thinking, creative, detail oriented and well organized

- Willing travel all around Indonesia

- Willing to be placed all around Indonesia



[Desirable Requirement]

- Having experience in digital printing company will be advantage

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